Frequently Asked Questions
Everything you need to know about your GRiZ Merch Universe order.
How long does shipping take for new drops?
Standard shipping typically takes 5-7 business days within the US. For limited edition drops, please allow up to 2 weeks for processing and delivery as we handle high volumes.
What is your return policy for apparel?
We accept returns and exchanges on unworn, unwashed items with original tags within 30 days of purchase. Please note that certain exclusive tour merchandise may be final sale.
How should I care for my GRiZ hoodies and tees?
To preserve the quality of the prints and fabric, we recommend washing items inside out in cold water and hanging them to dry or using a low heat setting in the dryer.
Do you ship internationally?
Yes, we ship to most countries worldwide! International shipping rates and delivery times vary by location and are calculated at checkout.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking link. You can also track your status by logging into your account on our website.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer Shop Pay for those who prefer to pay in installments.